Polaris Floor Lamp

Processing Time

Orders are processed within 1–3 business days (Monday–Saturday).

Shipping Options

Free Standard Shipping

• Delivery Time: 6–11 business days
• Cost: Free
• Available to: Australia, Canada, Denmark, Germany, Italy, Netherlands, New Zealand, Norway, Poland, Sweden, Switzerland, United Kingdom, United States

Important Notes:

• Shipping times begin after the order has been processed
• Delivery times are estimates and may vary due to carrier operations, customs procedures, or other external factors
• Orders placed before 12:00 AM GMT are processed the same business day

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Questions?

If you have any questions regarding your order, please contact us at info@Cielhomedecor.com or call +44 7546 168611.

Return Policy

We accept returns within 30 days of delivery for new, unused items in their original packaging with all labels attached.

Return Requirements:

• Items must be unused and in original condition
• Original packaging must be intact
• All tags and labels must be attached
• Maximum package weight: 20 kg
• Package dimensions must meet carrier requirements

How to Return:

1. Contact our customer support at info@Cielhomedecor.com or call +44 7546 168611
2. Provide your order number and reason for return
3. We'll send you return instructions and authorization
4. Ship the item back using a trackable method

Refund Processing:

• Refunds are processed within 7 business days after we receive and inspect your return
• Refunds will be issued to your original payment method
• Please allow 5-10 additional business days for the refund to appear in your account
• No restocking fees

Return Shipping Costs:

• Customer is responsible for return shipping costs
• Exception: If the item is defective or we sent the wrong item, we'll cover all return shipping costs

Original Shipping Costs:

Original shipping costs are non-refundable unless the item is defective or incorrect, in accordance with your statutory rights.

Questions?

For any questions about returns or refunds, please contact us at info@Cielhomedecor.com or call +44 7546 168611.

For complete details, see our Refund & Return Policy.

Contact us to learn more about our collection, shipping options, and bespoke design services. Visit our contact page to get in touch, or reach out directly — we're here to help you find the perfect pieces for your home.