Privacy policy

Last updated: December 29, 2025

Maison Noire operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Maison Noire is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address

  • Financial information, including credit card or debit card details, payment method, transaction details, payment confirmation, and other payment-related information

  • Account information, including your username, password, security questions, preferences, and settings

  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your purchase history

  • Communications with us, including information you include in customer support inquiries or other communications

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers

  • Usage information, including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, make a purchase, contact us, or otherwise provide personal information

  • Automatically through the Services, including through cookies and similar technologies when you visit or use our website

  • From service providers, when they collect or process personal information on our behalf

  • From partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns or exchanges, remember your preferences, enable reviews, and personalize your shopping experience, including product recommendations.

Marketing and Advertising

To send promotional communications by email, text message, or postal mail, and to show advertisements on our Services or third-party websites based on your activity and interests.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraud or malicious activity, and protect the Services and users. You are responsible for keeping your account credentials confidential.

Communicating with You

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

To comply with applicable laws, respond to lawful requests, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, vendors, and service providers who perform services on our behalf (e.g., payment processing, fulfillment, analytics, IT services, and customer support)

  • With business and marketing partners to provide marketing services and targeted advertising, in accordance with their own privacy policies

  • When you direct or consent to the disclosure of information, such as for shipping or social media integrations

  • With our affiliates or corporate group

  • In connection with a business transaction, such as a merger, sale, or bankruptcy

  • To comply with legal obligations or protect the rights, safety, and security of Maison Noire, our customers, or others

Depending on where you live, you may have the right to opt out of certain disclosures for targeted advertising.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information submitted through the Services may be transferred to and processed by Shopify and its partners, which may be located outside your country of residence.

We may use Shopify’s enhanced features that combine information from your interactions with our store and other merchants. In these cases, Shopify is responsible for processing personal information for those features.
To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms not controlled by Maison Noire. We are not responsible for their privacy practices, content, or security. Any information you share on third-party platforms may be publicly visible and used without limitation.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security system is completely secure, and we cannot guarantee absolute security. Information transmission over the internet may not be fully secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or know what personal information we hold about you

  • Request deletion of your personal information

  • Correct inaccurate personal information

  • Receive a copy of your personal information (data portability)

  • Opt out of the sale or sharing of personal information for targeted advertising

  • Manage marketing communications (unsubscribe from promotional emails)

Additional Rights for the UK and EEA

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Maison Noire
Website: https://maisonnoire.com
Email: info@maisonnoire.com
Customer support available 24/7