Refund & Return Policy

Refund & Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unworn or unused

  • Have all original tags attached

  • Be in the original packaging

  • Include the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

📧 info@maisonnoire.com

Approved returns must be sent to the following address:

Maison Noire
Anjelierenstraat 13
1441HK Purmerend
Netherlands

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package.

⚠️ Returns sent without prior approval will not be accepted.

For any return-related questions, please contact us at info@maisonnoire.com.

Restocking Fees

  • No restocking fees apply

Refund Processing Time

  • Refunds are processed within 10 business days after approval

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return is accepted, you may place a new order for the desired product.

European Union – 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must meet the same eligibility conditions outlined above (unused, with tags, in original packaging, and with proof of purchase).

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days

  • Please note that it may take additional time for your bank or credit card provider to post the refund

Contact & Support

If you have any questions regarding returns or refunds, please contact us:

Maison Noire
📧 info@maisonnoire.com
Customer support available 24/7